Unhappy with its current agency of record, Vaporstream, a leading provider of secure, ephemeral and compliant messaging, engaged ARPR in December 2016 with aspirations to garner consistent, high-caliber media placements in order to bring awareness and generate leads in its target vertical – healthcare. That same month, the healthcare accreditation organization, The Joint Commission, banned the use of secure text messaging for patient care orders due to concerns over privacy and security. While this news could have been perceived as a negative, and thus hindered ARPR’s initial media outreach strategy, the agency decided to flip the script; instead recognizing it as a unique opportunity to provocatively engage media with Vaporstream’s side of the story.
With time being of the essence, ARPR quickly mapped out a bold and ambitious plan for Vaporstream to reframe the conversation around the benefits of secure messaging in healthcare. We quickly recommended that the CEO, Galina Datskovsky, publicly call on The Joint Commission to reverse its ban and rebuke its concerns over secure messaging. With Vaporstream on board, ARPR drafted a press release and pitched Vaporstream for both interviews and contributed articles in leading healthcare publications.